Contact
Get in touch
One email reaches the whole team — billing, account access, accessibility requests, refund questions, and feedback all go to the same inbox.
Reach us at support@mcatprepacademy.com. Replies typically arrive within one business day (US Eastern).
Include the email on your account when possible — it speeds up account-specific requests like refunds, soft-delete, and data export.
What to ask about
- Billing, refunds, or canceling a subscription
- Recovering account access or changing email
- Accessibility accommodations or audit findings
- Exporting or deleting your data (GDPR / CCPA)
- Reporting a bug or security issue
- Anything else — short messages are fine
Self-service first
- Cancel anytime: Profile → Billing → Manage subscription.
- Refunds: paid subscriptions include a 14-day initial-charge refund, subject only to duplicate-refund and fraud checks.
- Data export + soft-delete: Account → Danger zone.
Mailing address
99 Jackson St #496, Davidson, NC 28036
Questions about plans? Read the pricing breakdown first — it covers most billing questions.
See plans